Privacy Policy

We have produced this statement to communicate our firm commitment to privacy. We take the proper measures to ensure that your shopping experience with us is safe, secure and enjoyable. This statement details our current information gathering and sharing practices.

We are continually improving this site by adding new functionality and features. We are also improving and adding products, services and programs. Because of these changes, changes in the law and the changing nature of technology, our data practices will change from time to time. This privacy statement is subject to change without notice. We encourage you to review our privacy statement whenever you use this web site to make sure you understand our current practices. We also encourage you to review the privacy policy posted on any web site you visit before using the site or providing personal data about yourself.

Information We Collect and How We Use It

When you place an order with us, we will need to collect your name, e-mail address, shipping address, credit card number and expiration date (where appropriate). This information allows us to process your order and contact you if necessary. All of your information is stored on a secured server. If you choose, you may place your order by calling us on (02) 8569 2380.

If you choose to participate in a contest or a promotion, we may ask for your name, address and phone number in order to administer the contest and notify the winners. If you volunteer to participate in an online survey, we may ask for contact information and possibly additional information such as your interests and demographics. If you sign up for any of our email communications (for example a newsletter), we will ask for your name and email address. Supplying this information is strictly voluntary. You may opt out of receiving any information from us if you so choose.

In addition to the information you provide when you use our web site, we may use technology to collect anonymous, non-personally identifiable information about your use of the site. For example, we may use “cookie” technology, described below, to track which pages on our site our visitors view and which web browsers our visitors use. We also use “action tags” to assist in delivering the cookie. These action tags allow us to compile statistics and other data about our customers on an aggregate basis, by embedding a random identifying number on each user’s browser. Then we track where that number shows up on our site.

Our emails can contain hyperlinks to additional information on our site. We use technology to track how often these links are used and which pages on our site subscribers choose to review.

We may use third party advertising companies to serve ads and e-mails. These companies may use technology, similar to those outlined above, to measure the effectiveness of ads and e-mails and use information about your visits to this and other web sites so that we can provide advertisements about goods and services of interest to you. For this purpose, we may also provide these third party advertisers anonymous information about your site navigation and purchases.

Information Disclosure

When you place an order with us, we use the information to fulfill your orders. We do not sell or rent any of your personally identifiable information to anyone outside the company.

We retain other companies and individuals to perform functions on our behalf. Examples include but may not be limited to advertising, fulfilling orders, delivering packages, scheduling and performing installation, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments, and providing services and customer service. They have access to personal information needed to perform their functions but may not use it for other purposes.

We may provide your information, as required by law or legal process; to protect and defend our rights, our site or the users or incident to a corporate sale, merger, reorganization, dissolution or similar event, and under circumstances we believe reasonably necessary to protect the personal safety of users of the company, this site or the public.

Links to External and/or Co-Branded Sites

Our site may contain links to other sites on the internet that are not under our control. We are not responsible for the privacy practices or the content of such web sites.

Cookies

A cookie is a small piece of information that many web sites use to help make shopping online easier. The information is stored on your computer’s hard drive. It lets you shop at our site, place items in your cart and return several days later without having to reenter the information. Most web browsers automatically accept cookies. Browsers usually provide the option to disable this feature.

Security

Our site has security measures in place to protect the loss, misuse and alteration of the information under our control. All information is stored on a secure server that is not accessible through the internet.

We strive to maintain the reliability, accuracy, completeness and currency of personal data in our databases and to protect the privacy and security of our databases. Although we cannot guarantee against any loss, misuse, unauthorized disclosure, alteration or destruction of data, we do our best to prevent such unfortunate occurrences.